Sales Training and Marketing

We offer the following training classes customized to the multifamily industry: 

"Thank You for Calling..." Utilizes role playing activities to convey techniques for establishing rapport. This training is designed to increase conversion ratios. Class include a basic summary of fair housing laws.

Sales Solutions - This four hour course highlights steps for building rapport and capturing sales. Role playing activities and games are experienced by the participants for ideal adult learning. Class includes a basic summary of fair housing laws.

Closing with Confidence - In this four hour course participants learn how to overcome objections as well as how personality types of the customer affect the dynamics of the sale. Class includes a basic summary of fair housing laws.

It's All About Them - The importance of creating a great first impression as well as the significance of good communication skills in the customer service process in taught in this four hour course.  This course teaches your team to take ownership of problems, show appreciation to customers and deliver quality service through teamwork and dedication.

Small Town Service - We explore ways to help your employees see the customer through the eyes of a small town merchant. Find out how knowing your customers on a personal level can make them feel special. Small Town Service helps the employee learn how to build their very own "small town" and increase overall customer satisfaction.