Management and Operations

This manual consists of 75+ policies and procedures including subjects such as ADA Accommodations, Media Relations, Office Security, Social Media and Utility Logs. 

Each policy has the following:

• Policy Name and Number
• Customer Service Impact Statements
• Policy in bullet point format (answers what is the policy?)
• Policy Task breakdown (answers how do I implement the policy?)
• Notes and Material needed for policy
• Policy Forms when appropriate (attached for user ease)

Client Quote:

"We had a 300-plus page manual that was overwhelming and ineffective.  We converted to the template recommended by the Strategic Solution and discovered our franchisees were referencing the information often.  It seemed too simple, but has proven effective and changed our philosophy about manuals.”  Lance Buck, Vice President, FIRESTORM 24/7