Leasing and Marketing:

Leasing

This manual consists of 90+ policies and procedures including subjects such as Customer Relations, Telephone Etiquette, Banner Signs, Brochures, Internet Use, and Marketing Materials.

Each policy has the following:

  • Policy Name and Number
  • Customer Service Impact Statement
  • Policy in bullet point format (answers what is the policy?)
  • Policy Task breakdown (answers how do I implement the policy?)
  • Notes and Material needed for policy
  • Policy Forms when appropriate (attached for user ease)


Client Quote:

"The Strategic Solution helped us combine the best practices of two successful companies. The whole project was accomplished on time, on task, and gave us great benefit. We also realized that discussing and debating operational policies was a culture-building exercise for us." John Rials - Managing Director - Real Estate, Greystar